FAQ's
GENERAL
Where is your salon located?
HAIR BY B is based in Atlanta, GA. Exact location details are provided upon booking.
Do you offer installs or custom color services?
Yes. You can book luxury color, extensions, and smoothing services through our Book Now link.
How can I contact customer service?
You can reach us at B@HAIRBYB.COM.
Please allow 24–48 hours for a response.
What kind of hair do you offer?
We offer premium 100% raw human hair with no synthetic blends or processing. Because hair quality varies by region and season, we do not limit ourselves to one specific origin. Instead, we source only the highest-quality raw hair available at any given time, ensuring consistency, longevity, and luxury.
We provide a wide range of natural textures so you can choose the perfect match for your desired look and styling needs.
Do you offer custom coloring for extensions before shipping?
Not at this time. Custom coloring is available exclusively for my personal salon clients. Every colorist uses their own techniques, formulas, and blending methods, and many may be unfamiliar with the way I create my signature blends. To ensure the best results and protect the integrity of the hair, all custom color work is performed in-studio only.
Do you offer classes?
Yes-education is coming soon. Classes will be available for the 2026 season, with both in-person and online options planned. Join the email list to be the first notified when enrollment opens.
ORDERING & SHIPPING
How long does shipping take?
Orders typically ship within 3-5 business days unless otherwise noted. During high-volume periods (holidays, launches), processing may be extended.
Do you offer express shipping?
Not at the moment, but we are working on adding expedited options soon. Stay tuned- faster delivery may be available in the near future.
Do you ship internationally?
Not currently. We’re working on expanding our shipping options, and international delivery may be available soon.
Can I change my order after placing it?
Order changes are not guaranteed. Please contact customer service at B@HAIRBYB.COM immediately for assistance.
Please note: HAIR BY B is not responsible for shipping delays, lost packages, missed deliveries, or carrier-related errors. Once your order is handed over to the shipping carrier, all delivery matters must be handled directly with them.
RETURNS & EXCHANGES
Do you accept returns?
Due to the nature of raw hair extensions, we do not accept returns.
Can I exchange my order?
Exchanges are not allowed unless the order you received is incorrect. If there is an issue with your order, please contact us at B@HAIRBYB.COM within 48 hours of delivery so we can assist.